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APAC, Director of Customer Satisfaction and Order Fulfillment

APAC, Director of Customer Satisfaction and Order Fulfillment

  • Location

    Singapore

  • Sector:

    Procurement & Supply Chain

  • Job type:

    Permanent

  • Salary:

    Up to S$286000.00 per annum

  • Contact:

    Cervantes Camacho Francisco Alonso

  • Contact email:

    francisco@voltasia.com.sg

  • Job ref:

    BBBH7965_1583199308

  • Published:

    about 1 month ago

  • Expiry date:

    2020-04-02

My client is a rapidly growing US-MNC looking to diversify their business operations into new industries. This leadership role will give you the opportunity to be a pioneer of their expanding operations where you will be empower to build your team and organizational culture.

RESPONSIBILITIES:

  • Lead and train customer satisfaction, technical support, and order fulfilment teams (10 members)
  • Develop and implement strategies to ensure accurate order fulfilment in collaboration with multidisciplinary teams
  • Ensure organisation, business partners, and customer overall satisfaction by managing pricing, quoting, contracting, invoicing, payment checking, and product selection processes
  • Evaluate key performance indicators, identify areas of opportunity and implement corrective actions to improve business processes
  • Develop and execute standard procedures, customer service policies and regulations to ensure compliance and customer satisfaction
  • Maintain close communication with key accounts to identify their requirements and formulate the best strategy to meet their expectations

REQUIREMENTS:

  • Bachelor's Degree in Business discipline or relevant field (MBA/Master's preferred)
  • At least 12 years of managerial experience in leading S&OP/order fulfilment teams with a recognised multinational organisation in the medical/pharmaceutical/life science industry
  • Strong ERP-SAP proficiency (highly preferred)
  • Strong Microsoft Office package skills (pivot tables, V-Lookup, IF, formulas and graphs)
  • Strong communication and negotiation skills in English (additional language preferred)

Please send your resume in WORD format by clicking the apply button below or contact Francisco Cervantes on +65 6701 1509 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R 2089806 (Cervantes Camacho Francisco Alonso).