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Assistant Contact Centre Manager | Penang, Malaysia

Assistant Contact Centre Manager | Penang, Malaysia

  • Location

    Malaysia, Malaysia

  • Sector:

    Human Resources & Business Support

  • Job type:

    Permanent

  • Salary:

    US$2000 - US$3000 per month

  • Contact:

    Amrith Kiran

  • Contact email:

    amrith.kiran@voltasia.com.sg

  • Job ref:

    BBBH6539_1554445425

  • Published:

    2 months ago

  • Expiry date:

    2019-05-05

Based in Penang (Malaysia) is a leading MNC that focuses primarily on delivering exceptional customer Services. They are hiring an Assistant Contact Centre Manager to perform the following duties,

  • Demonstrate leadership and mentorship abilities towards supervisors reporting into you.
  • Consistently motivating your Supervisors and others to achieve KPIs.
  • Regularly analyze the KPI data and provide strategy /direction to the team in achieving the goal set by client.
  • Work with all cross functional team to provide insight of the business
  • Report back to centre manager about the team progress and if the gross margins are met on monthly basis.
  • 3 years of experience in leading or supervising a team of 5 or more will be beneficial.
  • You will need to be flexible to work in a shift (1pm to 10pm MYT).
  • Strong analytical skills and ability to strategies based on operation data and KPI will be a strength.
  • Your colleagues and clients will be Mandarin / English / Malay / Thai speaking, therefore knowing one or multiple languages will be preferred.
  • Previous experience of working in Excel will be advantageous.
  • Vast experience in driving business process improvement/six sigma will be beneficial.

Please send your resume in WORD format by clicking the apply button below or contact Amrith Kiran on +65 6701 1507 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1982600 (Amrith Kiran).