IT Infrastructure Officer - Level 1 + 2

Location: Singapore
Job Type: Permanent
Specialisation: Information Technology
Salary: Up to S$58500.00 per annum
Reference: BBBH8017_1583982459
Contact: Helen Nguyen
Email: email Helen

IT Infrastructure Officer - Level 1 + 2 support

  • Great company's culture with friendly working environment.
  • Permanent role with attractive compensation package (salary on 13th month basis with attractive variable bonus)
  • Chance to have regional support exposure.
  • 2 positions available, one base in the West and another in Central

You will be responsible for but not limited to:

  • Provide Level 1 + Level 2 support for End-users (workstation, PCs, mobile devices, etc.)
  • Manage/response to service request and incident management processes from end-users to ensure SLAs.
  • Provide remote/face-to-face support for end-users when required and ensure standard ITIL for IT services.
  • Provide support and coordinate with other teams for projects.
  • Deployment and configuration for hardware and software.
  • Involvement in IT procurement, vendor management and assist in annual auditting.

Key responsibilities for the role:

  • 4+ years of experience in providing desktop/helpdesk support in end-user environment.
  • Hands-on technical expertise in supporting PCs, workstation, printers, hardwares, etc.
  • Experience in MS Office, MFP, MS Operating system.
  • Strong technical experience on network infrastructure.
  • Hands-on experience in supporting other technologies: video conference, skype, cisco, etc.
  • Good communication and interpersonal skills.

Please send your resume in WORD format by clicking the apply button below or contact Helen Nguyen on +65 6701 1519 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1660747 (Nguyen Ngoc Thanh Hien).