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IT Support Administrator

IT Support Administrator

  • Location

    Singapore, Singapore

  • Sector:

    Information Technology

  • Job type:

    Contract

  • Salary:

    S$4000 - S$6000 per annum

  • Contact:

    Rosette Chong

  • Contact email:

    rosette.chong@voltasia.com.sg

  • Job ref:

    BBBH6429_1552438820

  • Published:

    2 months ago

  • Expiry date:

    2019-04-12


IT Support Administrator - 12-month contract - Singapore

The ideal fit will be the point of contact for end users to receive support and maintenance internally. Covering whole range of hardware and devices at level 1 and level 2 support to ensure workstation performance, Level 1 support for Office applications and corporate software. You will also troubleshoot problem areas in a timely and provide end-user assistance.

Responsibilities

  • Install, upgrade, patch, support and troubleshoot Windows OS, Office Suite and any other authorised desktop applications
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
  • Install and monitor end security solution in desktop computing environment (Antivirus / Antimalware, etc). Take required remedial action
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
  • Performs remedial repairs on computers, laptops, printers, tablets and any other authorised peripheral equipment
  • Customize desktop hardware to meet user specifications and standards
  • Secured Data Wipe of PC or Notebook content / Return of equipment by safely packaging
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC) or notebooks that has authorized access to the network
  • Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
  • Troubleshooting network connectivity in a LAN/WAN environment
  • Requesting and coordinating vendor support
  • Email account administration, i.e., account creation and management and distribution lists on Office 365
  • User account administration, i.e., account creation and management and password resets on Active Directory
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
  • Use tools and methodologies to load, copy and customize operating system configurations for deployment
  • Responsible for tracking hardware and software inventory
  • Works with vendor support contacts to resolve technical issues within the IT support environment
  • Escalate issues and involve experts wherever required to resolve issues as quickly as possible
  • Works with other IT team members regarding new branch builds and upgrades
  • Dealing with queries by following departmental procedures for fault resolution
  • Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
  • Arranges for and/or prepares equipment for shipping/receiving
  • Maintains IT records and tracking for area of responsibility
  • Correctly records work requests using support register
  • Assists in the review of operational procedures and workflow and suggest improvements



Requirements

  • Excellent technical knowledge of PCs / Notebooks / Devices and desktop hardware.
  • Working technical knowledge of current protocols, operating systems and standards.
  • Ability to operate tools, components and peripheral accessories.
  • Microsoft Desktop Support Technician an advantage
  • Software and Hardware Troubleshooting
  • Windows 7, Windows 10 experience
  • Current version of Microsoft Office support
  • Working knowledge of SMS, AD, Office 365, Exchange, Skype for Business, VoIP and remote control tools
  • Knowledge of all software applications used within the organisation
  • Able to operate effectively in a team environment with both technical and nontechnical team members

Please send your resume in WORD format by clicking the apply button below or contact Rosette Chong at +65 6701 1513 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1658433 (Chong Xinmei).