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IT Support - Senior Systems Engineer (2-Year Contract)

IT Support - Senior Systems Engineer (2-Year Contract)

  • Location

    Singapore

  • Sector:

    Information Technology

  • Job type:

    Contract

  • Salary:

    S$3500 - S$5000 per month

  • Contact:

    David Zhang

  • Contact email:

    david.zhang@voltasia.com.sg

  • Job ref:

    BBBH7794_1582850647

  • Published:

    about 1 month ago

  • Expiry date:

    2020-03-29

Passionate about systems? Looking for a new role? Come and explore this great opportunity to work as a Senior Systems Engineer to provide end user support and management functions to help meet our client's corporate IT objectives. You will be responsible for the day-to-day delivery of IT Support services across the organization.

Your day-to-day tasks will include:

  • Delivering operations to provide support services according to service-level agreements
  • Ensuring customer satisfaction
  • Assuring users are provided efficient and timely first- and second-level support (24/7) for Windows laptops/desktops, MacBooks, mobile phones, and printers/faxes
  • Installing, configuring, and troubleshooting issues
  • Writing knowledge base articles, providing user education, coordination and follow up with external hardware/software vendors
  • Supporting audits on systems and conducting performance reviews
  • Tracking incident and service request tickets through internal systems
  • Building and upgrading PCs and laptops to Windows 10, Office 365
  • Ensuring products are configured and fit for business-use
  • Planning and maintaining records of activity

You will ideally have:

  • A diploma or degree in Computer Sciences/Engineering
  • Over 4 years of IT experience in end-user support and desktop management
  • In-depth knowledge of Windows 7/10 migration
  • Conducted Level 1 and Level 2 LAN, WAN, Email, Unified communications, Telecommunications and Data Communications support
  • Familiarity in setting up and operating audio-visual equipment for trainings, presentations, and meetings
  • Expertise in computer hardware and management of Microsoft Active Directory Domain (user objects, computer objects, groups and security, etc.)
  • Knowledge in Microsoft Office, Office 365
  • Understanding of enterprise two-factor authentication (2FA) services, including Microsoft Authenticator
  • Training in using tools and services to patch Operating Systems
  • End-point security Level 1 Support (antivirus, anti-malware, anti-spyware, etc.)

Please send your resume in WORD format by clicking the apply button below or contact David Zhang on +65 6701 1510 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1987026 (Zhang David Fu Hao).