Loyalty Membership Manager - 2-year contract

Location: Singapore
Job Type: Contract
Specialisation: Sales & Marketing
Salary: S$4500 - S$5500 per month
Reference: BBBH7268_1569379067
Contact: Melanie Weller
Email: email Melanie

Our client is one of the largest growing serviced residence businesses and they are looking to hire a Loyalty Membership Manager on a 2-year contract.


Job Responsibilities

  • Responsible for working with the AVP of Brand & Marketing on the strategy in the market to build awareness, program proposition and offerings and delivery of member experiences
  • Point of contact for all program related operations, responsible for the execution of the program T&C, changes, updates and member experiences
  • Lead marketing projects and partnership campaigns for the loyalty program
  • Collaborate within the Brand & Marketing department to build and maintain a pipeline of relationships with potential partners
  • Evaluate the financial, non-financial benefits and potential risk of new partnership as well as to close partnership agreement
  • Review contract documentation on partnership and advise of pitfalls
  • Responsible for day-to-day activity of loyalty team, providing guidance, support, assessing performance and managing their development
  • Maintain customer database and work with appointed agencies to resolve identified issues or bugs related to member profiles, vouchers and programme web pages
  • Assist in setting up the campaign rules and vouchers in the loyalty campaign module (Guest CRM).
  • Assist in generating reports requested by corporate HQ and clusters
  • Support on enhancement projects for the loyalty systems (backend and frontend)
  • Monitor competitor loyalty programs, testing and adopting best practices to continuously improve program performance and value



Key Requirements

  • Degree-educated in Marketing, Communications, Business or its equivalent
  • Min. 7-8 years' working experience with at least 2-3 years in a similar capacity in hospitality industry and loyalty programs
  • Experience in customer service or travel/hospitality industry would be an advantage
  • A digital savvy, hands-on, independent, and resourceful
  • Excellent communications and interpersonal skills with proven ability to communicate effectively across all levels
  • Able to effectively and creatively solve problems while maintaining a high level of flexibility, professionalism and integrity
  • Strong interpersonal communication skills to positively influence partners and to communicate effectively at all levels
  • Experience working in a dynamic, corporate environment
  • Excellent time management skills, including the ability to handle details through to completion and ensure deadlines are met
  • Detail-oriented and a self-starter
  • Ability to manage and execute on stakeholder feedback
  • Basic HTML/CSS knowledge and experience with content management systems
  • Proficient with Microsoft Excel (e.g. pivot tables)

Please send your resume in WORD format by clicking the apply button below or contact Melanie Weller on +65 6701 1528 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1441021 (Melanie Anne Weller).