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Quality Analyst | Japanese | Based in Penang, Malaysia

Quality Analyst | Japanese | Based in Penang, Malaysia

  • Location

    Malaysia, Malaysia

  • Sector:

    Human Resources & Business Support

  • Job type:

    Permanent

  • Salary:

    S$2500 - S$3500 per month

  • Contact:

    Amrith Kiran

  • Contact email:

    amrith.kiran@voltasia.com.sg

  • Job ref:

    BBBH6544_1556758792

  • Published:

    7 months ago

  • Expiry date:

    2019-06-01


Based in Penang (Malaysia) is a leading MNC, they are hiring a Quality Analyst who will be working closely with Japanese clients therefore you will need to be fluent in spoken and written Japanese. Along with this, the main responsibilities are:

  • Partner with social media internal teams to ensure that decisions made by clients are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams
  • Work closely with Quality Leaders in office to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical
  • As new Content Policies are being developed and prototyped, provides details to local teams around the impact of the policy change on the team's current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review takes place
  • Delivers just-in-time training to auditors on new or changing Content Policies as well as "refresher" training on existing Content Policy on an as-needed basis
  • Actively re-reviews decision accuracy audits to ensure consistency and alignment with our community standards and internal policies
  • Manages investigations of escalations of inaccurate decisions, to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
  • Mentors auditors on the use of audit tools and systems
  • Develops process documentation and aggregates feedback about the functionality of audit tools


Requirements:

  • Passion for providing 1:1 support to people with accuracy and empathy
  • 3+ years of experience assisting with the implementation of complex operational procedures including creation/delivery of classroom-style training and documentation
  • Excellent written and verbal communication skills, including development of effective presentations tailored for a leadership audience
  • Track record of developing and maintaining expertise on corporate policies and/or community standards
  • Exceptional attention to detail and nuance
  • Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
  • Strong critical thinking and problem-solving skills
  • Ability to multitask and work independently in an unstructured environment

Please send your resume in WORD format by clicking the apply button below or contact Amrith Kiran on +65 6701 1507 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1982600 (Amrith Kiran).