My client is a world leader in the semiconductor industry and now seek an experienced Manager for Customer Engineering to provide technical leadership and guidance to the division
Responsibilities:
- Identify and resolve complex technical, operational and organizational problems
- Forecast financial, manpower, and operational requirements for key businesses
- Identify and pursue service agreement business in conjunction with sales and marketing
- Manage startup, systems start up and warranty and local inventories and RMA procedure
- Ensure customer satisfaction with Company service and system performance
- Assume accountability for the performance and results of multiple sites or related teams.
- Develop business unit, department or sub-function plans, including business, production and/or organizational priorities
- Interview, hire and train customer engineers to support regional business goals - set goals and achievements, establish training and development plans and ensure appropriate safety practices
- Develop an environment of continuous engineering
- Escalate system downs according to valid escalation procedure, to ensure earliest possible return to service
- Achieve guaranteed up time and other parameters as sold to customers
- Promote quality improvement processes to reduce cycle time and drive CI of technical performance
- Apply in-depth understanding of how discipline integrates within the segment/function
- Manage multiple related teams, sets organizational priorities and allocates resources
Requirements:
- Advanced Degree in Engineering or equivalent with 12 - 15 years' of relevant experience
- Prior experience in customer engineering or similar field from a semiconductor/equipment background
- Excellent interpersonal skills with the ability to influence internal and external stakeholders and senior management
- Ability to handle multiple projects at the same time
Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).
