Senior IT Engineer - Desktop/System - Permanent

Location: Singapore, Singapore
Job Type: Permanent
Specialisation: Information Technology
Salary: S$4000 - S$5000 per month
Reference: BBBH6916_1562725575
Contact: Helen Nguyen
Email: email Helen

Senior IT Engineer - Permanent

My client is a leading organization in the legal industry with regional appearance in multiple countries is actively looking for a potential candidate to join to provide support for their end-users in Singapore.

You will be responsible for but not limited to:

  • Manage/response to service request and incident management processes from end-users to ensure SLAs.
  • Analyzing root cause for problem/technical issues and ensure on solutions workflow.
  • Provide remote/face-to-face support for end-users when required and ensure standard ITIL for IT services.
  • Support and manage end-user devices (desktop, laptop, mobile devices, printers, etc.)
  • Deployment and configuration for hardware and software.
  • Involvement in ad-hoc projects to upgrade, maintain, migrate systems.

Key responsibilities for the role:

  • 5+ years of experience in providing desktop/helpdesk support in end-user environment.
  • Proficiency in supporting Microsoft Windows 7 and 10.
  • Experience in implementing Windows 10 migration process.
  • Experience in providing support for Microsoft Office 2010-2016.
  • Hands-on experience in supporting other technologies: video conference, skype, cisco, etc.
  • Good communication and interpersonal skills.

Please send your resume in WORD format by clicking the apply button below or contact Helen Nguyen on +65 6701 1519 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1660747 (Nguyen Ngoc Thanh Hien).