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System Analyst - Microsoft Dynamics CRM

System Analyst - Microsoft Dynamics CRM

  • Location

    Singapore, Singapore

  • Sector:

    Information Technology

  • Job type:

    Permanent

  • Salary:

    S$4000 - S$5500 per month

  • Contact:

    Helen Nguyen

  • Contact email:

    helen.nguyen@voltasia.com.sg

  • Job ref:

    BBBH6825_1560491864

  • Published:

    6 months ago

  • Expiry date:

    2019-07-14

  • Consultant:

    #

System Analyst - Microsoft Dynamics CRM

My client is a leading organization in the manufacturing industry, they are looking at a new position for a System Analyst who will be focusing on supporting Microsoft Dynamics CRM across the regional users.

The role:

  • Implement and support Microsoft Dynamics CRM System for the Sales, Marketing and Service modules.
  • Provide level 1 and 2 support to Key and End users for existing CRM Sales, marketing and Service related issues.
  • Manage CRM system change requests, following guideline and processes of Business Application Change management framework.
  • Work with members of the team to conduct user research and evaluate feedback to ensure design of a user-friendly system.
  • Translate customer needs into a solution and approach.
  • Escalate and work with external consultant to resolve isues and implement resolutions.

The Key Requirements:

  • 4+ years of experience in implementing CRM system, preferably Microsoft Dynamic CRM.
  • Experience and involve in implementation of modules for Microsoft Dynamics CRM system.
  • Hands-on technical and functional support on Microsoft Dynamics CRM Systems.
  • Good communication skills and customer-centric attitude to provide support across business users.

Please send your resume in WORD format by clicking the apply button below or contact Helen Nguyen on +65 6701 1519 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1660747 (Nguyen Ngoc Thanh Hien).