Technical Support Engineer (Optics and Equipment)

Technical Support Engineer (Optics and Equipment)

  • Location

    Singapore, Singapore

  • Sector:

    Engineering & Manufacturing

  • Job type:


  • Salary:

    S$7000 - S$8200 per month

  • Contact:

    Abhik Damani

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Consultant:


My client is a world leader in the optics and equipment industry and now seek an experienced Technical Support Engineer

World Leader in Optics and Equipment

High Salary and Transport Allowance

Subject Matter Expert


  • Respond to complex issues where the first line of product support has been unable to fix issues in advanced equipment
  • Clearly document troubleshooting processes and technical findings in order to provide accurate reports on improvement opportunities
  • Assist in customer installation and upgrading of equipment
  • Provide training to internal staff (service, support, sales) and customers
  • Work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
  • Develop written procedures, standards, training material and other technical documentation
  • Act as the technical support representative for new product development
  • Provide Plan of Action, consult with other engineering teams, host meetings of multiple teams to discuss the technical issues in details and determine the best course of action
  • Lead or participate in projects


  • Masters or Bachelors with 5 - 10 years' of experience in a technical support or equivalent role
  • Excellent communication skills and experience in project management
  • Ability to lead and drive multi-disciplined teams to resolve complex issues
  • Experience with optical inspection equipment and other semiconductor capital equipment will be a big plus
  • Prior experience in diagnosing problems through inspection analysis reports, system log files, system parametric diagnostic data and other test results
  • Travel of about 30%

Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).