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Technical Support Engineer (Optics and Equipment)

Technical Support Engineer (Optics and Equipment)

  • Location

    Singapore, Singapore

  • Sector:

    Engineering & Manufacturing

  • Job type:

    Permanent

  • Salary:

    S$7000 - S$8200 per month

  • Contact:

    Abhik Damani

  • Contact email:

    abhik.damani@voltasia.com.sg

  • Job ref:

    BBBH6481_1553244732

  • Published:

    4 months ago

  • Expiry date:

    2019-04-21

  • Consultant:

    #

My client is a world leader in the optics and equipment industry and now seek an experienced Technical Support Engineer

World Leader in Optics and Equipment

High Salary and Transport Allowance

Subject Matter Expert

Responsibilities:

  • Respond to complex issues where the first line of product support has been unable to fix issues in advanced equipment
  • Clearly document troubleshooting processes and technical findings in order to provide accurate reports on improvement opportunities
  • Assist in customer installation and upgrading of equipment
  • Provide training to internal staff (service, support, sales) and customers
  • Work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
  • Develop written procedures, standards, training material and other technical documentation
  • Act as the technical support representative for new product development
  • Provide Plan of Action, consult with other engineering teams, host meetings of multiple teams to discuss the technical issues in details and determine the best course of action
  • Lead or participate in projects

Requirements:

  • Masters or Bachelors with 5 - 10 years' of experience in a technical support or equivalent role
  • Excellent communication skills and experience in project management
  • Ability to lead and drive multi-disciplined teams to resolve complex issues
  • Experience with optical inspection equipment and other semiconductor capital equipment will be a big plus
  • Prior experience in diagnosing problems through inspection analysis reports, system log files, system parametric diagnostic data and other test results
  • Travel of about 30%

Please send your resume in WORD format by clicking the apply button below or contact Abhik Damani on +65 6701 1527 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1544061 (Abhik Damani).