Based in Penang (Malaysia) is a leading MNC, they are hiring a Trainer whose main responsibilities will be:
- Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members
- Develop effective induction programs to assure new hires embrace social media culture and understand required potentially lacking cultural context for markets to be supported
- Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
- Ensure Training Quality through Service Level and Training evaluations/assessments
- Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
- Work closely with the social media Training and Policy Team to assure training content is updated and aligned with social media's Abuse Standards/Terms of Service
- Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training
- Conduct ongoing and thorough analysis of organizational, departmental and individual training needs
- Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles
- Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary
- Keep self-updated on Learning & Development Best Practice
- Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities
Requirements:
- 3 years of experience in a training role in a technical support or client care operation
- Good knowledge of Quality/Process Improvement techniques
- Due to the diverse culture in the workplace, presentation might have to be presented in Mandarin.
- High level of energy, drive, enthusiasm, initiative and commitment
- Excellent communication, consulting, influencing and interpersonal skills
- Proven track record of collaborating with cross-functional groups to produce results
- Passion for ensuring a world class support experience for our community
- Demonstrated ability to perform well in rapidly changing environment and across multiple sites/teams
Please send your resume in WORD format by clicking the apply button below or contact Amrith Kiran on +65 6701 1507 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1982600 (Amrith Kiran).
