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Trainer | Mandarin | Based in Penang Malaysia

Trainer | Mandarin | Based in Penang Malaysia

  • Location

    Singapore, Singapore

  • Sector:

    Human Resources & Business Support

  • Job type:

    Permanent

  • Salary:

    S$2000 - S$3000 per month

  • Contact:

    Amrith Kiran

  • Contact email:

    amrith.kiran@voltasia.com.sg

  • Job ref:

    BBBH6554_1554702365

  • Published:

    4 months ago

  • Expiry date:

    2019-05-08

Based in Penang (Malaysia) is a leading MNC, they are hiring a Trainer whose main responsibilities will be:

  • Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members
  • Develop effective induction programs to assure new hires embrace social media culture and understand required potentially lacking cultural context for markets to be supported
  • Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
  • Ensure Training Quality through Service Level and Training evaluations/assessments
  • Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
  • Work closely with the social media Training and Policy Team to assure training content is updated and aligned with social media's Abuse Standards/Terms of Service
  • Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training
  • Conduct ongoing and thorough analysis of organizational, departmental and individual training needs
  • Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles
  • Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary
  • Keep self-updated on Learning & Development Best Practice
  • Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities


Requirements:

  • 3 years of experience in a training role in a technical support or client care operation
  • Good knowledge of Quality/Process Improvement techniques
  • Due to the diverse culture in the workplace, presentation might have to be presented in Mandarin.
  • High level of energy, drive, enthusiasm, initiative and commitment
  • Excellent communication, consulting, influencing and interpersonal skills
  • Proven track record of collaborating with cross-functional groups to produce results
  • Passion for ensuring a world class support experience for our community
  • Demonstrated ability to perform well in rapidly changing environment and across multiple sites/teams

Please send your resume in WORD format by clicking the apply button below or contact Amrith Kiran on +65 6701 1507 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1982600 (Amrith Kiran).