L&D Manager - Shared Service Centre

L&D Manager - Shared Service Centre

  • Location

    Singapore, Singapore

  • Sector:

    Human Resources & Business Support

  • Job type:


  • Salary:

    S$6000 - S$7000 per month + AWS + VB

  • Contact:

    Julia Rowan

  • Contact email:


  • Job ref:


  • Published:

    12 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


VOLT, Singapore are looking for an HR Manager to head up the L&D Function within a Shared Service Centre of a global MNC based in East Singapore.

This role will manage a team of HR Executives and lead the operational L&D to support the ongoing Development of the group in Singapore

This role will manage the team in terms of service delivery, performance, work standards, training & development

Manage learning and development requests within the Group by:

Maintaining the team's overall efficiency and performance standards

Meeting key performance indicators as stated in service level agreements.

Record keeping and documentation of all L&D related activities

Delivering process improvements across the learning function

Acting as Level 2 escalation from Service Desk pertaining to learning issues/queries from users and case resolution

This will also collaborate with respective Business leaders to define and align the L&D needs, total learning plans, learning programmes and effectiveness

Work closely with all stakeholders to ensure consistent L&D delivery and support to our internal customers

Work with relevant vendors on system performance, functionality, improvements, reliability, costs, etc.

Monitor service costs, recovery and negotiate on competitive rates with internal customers, external agencies and training providers

Support adhoc team and company projects where necessary

This person will have outstanding communication, leadership and interpersonal skills and be able to deliver on projects in a timely manner.

They should be a Degree holder and iHRP-CP Certified (Preferred)

  • Minimum 3-5 years of relevant managerial experience in HRM/L& D/OD/HR SSC
  • Strong people management skills to lead & motivate.
  • Good communication and interpersonal skills

Please send your resume in WORD format by clicking the apply button below or contact Julia Rowan on +65 6701 1526 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1436123 (Julia Kay Rowan).